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CQC
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Nurse & Patient

The Care Quality Commission is the independent regulator of health and adult social care services in England, whether they are provided by the NHS, local authorities, private companies or voluntary organisations. We make sure people get better care.

We do this by:

  • driving improvement across health and adult social care
  • putting people first and championing their rights
  • gathering and using knowledge and expertise and working with others
  • acting swiftly to remedy bad practice

DRIVING IMPROVEMENT ACROSS HEALTH AND ADULT SOCIAL CARE

Seeking your views on CQC’s registration system

The regulation of health and adult social care is changing. From April 2010 all existing health and social care providers, new health and social care providers and NHS trusts will need to be registered with us.

We’d like your views on how we make sure that health and social care providers meet the criteria needed to register with CQC.

The consultation is open to people using services, patients, care providers and all interested stakeholders.

Visit consultations on our website to give us your views.

Making progress on infection control in the NHS
CQC has registered 388 NHS trusts for the first time to see whether they meet government regulations for managing infection.

The majority of NHS trusts have improved infection control, which is to be commended. Infection rates are falling and many hospitals are continuing to strengthen systems for protecting patients.

Find full details on HCAI registration.


PUTTING PEOPLE FIRST AND CHAMPIONING THEIR RIGHTS

Involving people in everything we do

CQC is committed to involving the people who use health and social care services in everything we do, and to ensuring that services involve their users and respond to what people tell them. We believe that involving people improves services for everyone.

CQC will build on the best of what its predecessors did, and develop it. We will be publishing a full Statement of Involvement in mid-June.

Read our draft involvement statement.


GATHERING AND USING KNOWLEDGE AND EXPERTISE AND WORKING
WITH OTHERS

More patients say hospital wards and bathrooms are clean, finds major survey

On 13 May CQC published results from the sixth national inpatient survey, carried out by 165 acute and specialist NHS trusts in England. Over 72,000 people participated in the survey and more patients than in previous years said that wards and bathrooms are clean.

Read our survey results.

Ambulance services are rated highly in their response to non-urgent calls, survey shows
Ambulance services in England have been given a strong endorsement for the way they deal with people who have non-urgent medical problems.

Survey results we released on 13 May show that most of those who responded to the survey had a positive experience of the way they were looked after by the emergency ambulance service.

Find our survey results.

CQC at the NHS Confederation Conference, 10-13 June 2009
CQC has a big presence at this year’s NHS Confederation conference in Liverpool, and we hope to see you at our stand or one of our events.

Find out about CQC’s activities at the NHS Confederation conference.


ACTING SWIFTLY TO REMEDY BAD PRACTICE

NHS care of Baby Peter

On 13 May we published our report into the four trusts that provided Peter’s NHS care. It highlights the failings of NHS trusts in the care they provided to Baby Peter. We will publish a second report this summer looking at children's safeguarding arrangements across the NHS.

Read our report on the NHS care of Baby Peter.

CQC to enquire into Take Care Now
On 5 May we announced we will enquire into Take Care Now, a healthcare provider, and its provision of out-of-hours services commissioned by the NHS, including the circumstances surrounding the death of Mr Gray.

We will decide the precise scope of its enquiries over the next few days. Do contact us if you would like any further information.

Read our press release.

New enforcement powers
We have a number of new powers under the Health and Social Care Act 2008 which allow us to take action if health and social care providers don’t meet essential common quality standards, or if we think that people’s basic rights or safety are at risk. These include fines, public warnings, applying specific conditions in response to serious risks, or taking a service off the register if absolutely necessary.

Read our new enforcement policy.


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Further information can be found on the Care Quality Commission’s website at www.cqc.org.uk